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Geology/Earth Sciences: Off-Campus Access: Trouble-shooting

For more tech help...

To save time, please try the suggestions in the Trouble- shooting Checklist on this page. If they don't work, contact:

Troubleshooting Checklist

Username & Password:

Make sure you are using your LEA Username and Password (Alpha-numeric, case-sensitive)

Browser Settings

Enable Cookies

Internet Explorer Icon Internet Explorer 6.0 +

  1. Click Tools
  2. Choose Internet Options
  3. Choose Privacy tab
  4. Under Settings, move the slider to the bottom to accept all cookies
    Firefox Icon Firefox
    1. Go to the Friefox drop-down menu
    2. Select Perferences 
    3. Click Privacy
    4. Select "Firefox Will:" to use custom settings fo history.
    5. Check the box next to "Accept cookies from sites" to enable cookies
    6. Click OK.
                 Google Chrome Icon Chrome
        1. In the top-right corner of Chrome, click the Chrome menu Chrome Menu Icon  and select Settings 
        2. At the bottom of the page, click Show advanced settings 
        3. In the "Privacy" section, click the Content settings button.
        4. In the "Cookies" section, choose your preferred setting.                                               
        Enable JavaScript
        • Internet Explorer 6.0 +
          • Click Tools > Internet Options > Security tab
          • Locate the Custom area of the Security tab, and click the Custom Level button.
          • From the Security Settings dialog that opens, scroll through the options until you see Scripting.
          • Check the radio buttons next to Enable Active Scripting and Scripting of Java Applets.
          • Click OK to accept scripting and close the Security Settings window
          • From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.
        • Firefox
          • In the address bar, type about:config and press Enter.
          • Click "I'll be careful, I promise" if a warning message appears
          • In the search box, search for javascript.enabled
          • To disable JavaScript: Toggle the "javascript.enabled" preference (right-click and select "Toggle" or double click the preference) to change the value from "true" to false.
          • To re-enable Javascript: Toggle the "javascript.enabled" preference to change the value back to "true," which is the default setting.
        • Chrome 
          • In the top-right corner of Chrome, click the Chrome menu Chrome Menu Icon  and select Settings
          • At the bottom, click Show advanced settings
          • Under "Privacy," click the Content settings button. 
          • Scroll down to "Javascript." and make sure the radio button for "Allow all sites to run Javascript (recommended)" is checked
          • Click done to save the changes

         Workplace Computers (Firewalls)

        Many workplaces, such as schools, have special firewalls and other security software that may block access to the library's proxy server. If you don't have administrator priveleges on your workplace computer, you will need to consult your system administrator or IT department to change the firewall settings.

         

        More Quick Fixes

        In many cases, users have had success with one or more of the following simple fixes:↔

        ◊ Click the Refresh button refresh icon


        ◊ Try a different browser (e.g., If you're using Firefox, try Internet Explorer)

        internet explorer icon  firefox icon
        ◊ Exit your browser, wait a bit, and try again. (Some databases limit the number of simultaneous users. You may be able to get in when someone else logs off.)